Refund Policy

1. Overview

At Flopinio, we strive to provide exceptional project management services. This Refund Policy outlines the circumstances under which refunds may be provided for our subscription services and the process for requesting them.

This Refund Policy applies to all subscription plans and services offered under the Flopinio brand, operated by DUMRAIT S.R.L..

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund.

2.2 Eligible Circumstances

Refunds may be considered in the following circumstances:

• Service unavailability for more than 48 consecutive hours due to technical issues on our end
• Billing errors or duplicate charges
• Cancellation within the first 30 days of the initial subscription
• Significant service degradation that prevents normal use of core features
• Unauthorized charges due to account security breaches

2.3 Non-Eligible Circumstances

Refunds will not be provided in the following situations:

• Subscription renewals after the initial 30-day period
• Partial month refunds for mid-cycle cancellations
• Refunds requested more than 30 days after the billing date
• Account termination due to violation of Terms of Service
• Change of mind after the 30-day guarantee period
• Failure to use the service or access your account

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email address and subscription details
3. Provide a clear explanation of the reason for your refund request
4. Include any relevant documentation or screenshots if applicable

3.2 Processing Time

• Review: We will review your refund request within 2-3 business days
• Approval: Approved refunds will be processed within 5-7 business days
• Payment: Refunds will be credited to your original payment method within 7-14 business days

3.3 Refund Methods

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

4. Subscription Types and Refund Terms

4.1 Monthly Subscriptions

• 30-day money-back guarantee applies to the first month only
• No partial refunds for unused portions of the month
• Service continues until the end of the current billing period after cancellation

4.2 Annual Subscriptions

• 30-day money-back guarantee applies to the full annual payment
• After 30 days, no refunds for unused portions of the annual term
• Service continues until the end of the annual term after cancellation

4.3 Free Trials

Free trials do not require refunds as no payment is collected during the trial period. You may cancel your trial at any time before it converts to a paid subscription.

5. Data and Account Access

5.1 Data Retention

Upon refund processing, your account will be canceled and access to the service will be terminated. Your data will be retained for 30 days to allow for potential account reactivation.

5.2 Data Export

Before requesting a refund, we recommend exporting any important data from your account. We provide data export functionality in your account settings.

6. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by contacting our management team at [email protected]
• Provide additional documentation supporting your refund request
• Escalate the matter through your payment provider's dispute resolution process

7. Third-Party Payment Processors

We use third-party payment processors including Stripe and Paddle for payment processing. Refunds processed through these services are subject to their respective terms and processing times.

In some cases, you may need to contact your payment provider directly for certain types of disputes or chargebacks.

8. Promotional and Discounted Subscriptions

Special terms may apply to promotional offers and discounted subscriptions:

• Refunds for promotional subscriptions are limited to the amount actually paid
• Discount codes and promotional credits are non-refundable
• Special promotional terms will be clearly communicated at the time of purchase

9. Force Majeure and Service Interruptions

In cases of extended service interruptions due to circumstances beyond our control (natural disasters, government actions, etc.), we may provide:

• Service credits for future use
• Extended subscription periods
• Partial refunds at our discretion

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated through:

• Email notifications to active subscribers
• In-app notifications
• Updates to this page with a revised effective date

Continued use of our service after policy changes constitutes acceptance of the updated terms.

11. Consumer Rights

This policy does not affect your statutory consumer rights under applicable law. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to applicable exceptions.