Privacy Policy

Last updated: July 22, 2025

1. Introduction

Welcome to Flopinio ("Flopinio," "we," "our," or "us"), a project management platform operated by DUMRAIT S.R.L., a company legally registered in the Republic of Moldova with registration number 1021600002558 and principal office at str. Drumul Schinoasei 60, or. Chișinău, Moldova.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using Flopinio, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

  • Name and contact information (email address, phone number)
  • Account credentials and authentication information
  • Organization and professional details
  • Billing and payment information
  • Profile information and preferences

2.2 Usage Data

  • Project and task information you create
  • Time tracking data and work logs
  • Communication and collaboration data
  • System usage patterns and analytics
  • Device information and IP addresses

2.3 Technical Data

  • Browser type and version
  • Operating system and device information
  • Cookies and similar tracking technologies
  • Log files and error reports

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our project management services
  • Account Management: To create and manage your account and organization settings
  • Communication: To send important updates, notifications, and support responses
  • Billing: To process payments and manage subscriptions
  • Analytics: To analyze usage patterns and improve our platform
  • Security: To protect against fraud, abuse, and security threats
  • Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interest: For analytics, security, and service improvement
  • Consent: For marketing communications and optional features
  • Legal Obligation: For compliance with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

  • Team Members: Within your organization as necessary for collaboration
  • Service Providers: Third-party vendors who assist in providing our services
  • Payment Processors: For billing and subscription management (Stripe)
  • AI Services: Claude AI for intelligent features (with appropriate safeguards)
  • Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement comprehensive security measures to protect your data:

  • Encryption in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication
  • Secure data centers and infrastructure
  • Employee training on data protection

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account data: Until account deletion plus 30 days for backup recovery
  • Project data: As long as your account is active or as required by law
  • Billing data: 7 years for tax and accounting purposes
  • Usage logs: 2 years for security and analytics purposes

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve our service
  • Provide personalized experiences
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

11. Children's Privacy

Flopinio is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through email or via a prominent notice on our platform. Continued use of Flopinio after such changes constitutes your acceptance of the revised policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

DUMRAIT S.R.L

Address: str. Drumul Schinoasei 60, or. Chișinău, Moldova

Registration Number: 1021600002558

Email: [email protected]

Data Protection Officer: [email protected]

Jurisdiction: Republic of Moldova

14. Supervisory Authority

If you are located in the EU/EEA, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not addressed your concerns adequately.