# Troubleshooting

> Fixes for the most common problems, including missing buttons, unavailable AI actions, demo workspace limits, and integrations that stopped syncing.

Source: https://flopinio.com/help/troubleshooting · Last updated: 2026-10-29 · Status: Shipped

## Start here

Most problems come down to one of four things: you're in a different organization or demo workspace than you think, your role doesn't allow the action, your plan doesn't include it, or the action needs a recent sign-in. Check those first.

## Quick checks

- Check the workspace switcher. Are you in the organization you expect?
- Is there a demo banner at the top? Some actions are sandboxed in demo workspaces.
- Does your role or access profile allow this action? See [Team and access](https://flopinio.com/help/team-and-access).
- Does the action need a recent sign-in or MFA? See [Account security](https://flopinio.com/help/account-security).

## Common problems

- A button is missing or disabled: Open its `?` hint if it has one. It usually names the missing role, plan feature, or sign-in check.
- An AI action is unavailable or failed: Check AI access, the active skill, and the generation source selected in AI settings. Hosted AI needs credits; BYOK needs a valid provider key. The run's error is in [Agent activity](https://flopinio.com/help/agent-activity).
- Time is missing from an invoice import: It may already be on another invoice, be linked to a different client, or be a work log that needs reconciling. The import preview lists excluded time separately.
- A reminder didn't send: Paid and canceled invoices can't get reminders. Failed sends are recorded in the invoice history with the reason.
- Demo preview, convert, or discard is unavailable: These are owner-only. Make sure you're the owner and the workspace is still marked as a demo.
- An integration stopped bringing in messages: Reconnect it from **Settings → Integrations** or your account profile. Ask an admin if it's a shared connection.
- I can't see a client portal project: Portal clients only see projects they've been granted. An owner or admin can grant access from **Organization admin → Client portal**.

## Billing problems

For problems with invoices you send, check the invoice status, balance due, due date, and reminder history on the invoice. For problems with paying for Flopinio, an owner can check the subscription in **Settings → Billing**.

## FAQ

### How do I contact support?

Email support@flopinio.com with what you tried, what you expected, and what happened.